1) How much is P&P?

It's nice and easy - regardless of how much you buy, or how big the item, postage and packaging is always £2.50 to anywhere in the mainland UK! If you live in Ireland or Europe please enquire as there may be a postage surcharge and can give you a quote depending on the size of the order.

2) When should my order arrive?

All orders will be distributed directly from our publishers or manufacturers via Courier or Royal Mail. We aim to ship most goods within 2 - 5 working days. If goods are going to take longer we will let your know by email. In the case of Special Order products, delivery may take up to six weeks but these items are clearly indicated on the site. Please be aware that as we sell goods from more than one supplier, if you have ordered a number of different products they may be delivered separately!

3) I haven't received my order - what should I do?

If you haven't received your order within 10 days of placing an order, and you haven't had an email from us to tell you why, please contact us on orders@healthbooksuk.com as it may be that courier or post office is holding the item for you, and we can request redelivery. Please note that if you leave it too long to contact us and your item has been returned to sender (usually after holding the goods for more than 14 days) then you may be charged for postage to send the item out to you again.

4) Can I return a product if it is unsuitable?

Yes, we want you to be happy every time you shop with us. If you are unhappy with your purchase for any reason you have the option of returning it in an unused condition within 14 days for a refund.

In order to return an item, please email us and we will send you instructions. PLEASE DO NOT SEND ITEMS BACK TO SUPPLIERS WITHOUT OUR AUTHORISATION as most publishers will not accept unauthorised returns. If the reason you are returning the goods is because we have made an error or the goods are faulty we will refund the cost of return postage and packaging.

5) What happens is a product is not in stock?

We receive weekly stock updates from all our suppliers, however sometimes when an order is placed an item is not in stock for immediate dispatch. If for any reason we cannot dispatch your order within 5 working days, we will contact you to ask you if you would like a back order to be placed. A back order ensures priority dispatch when new stock comes in. If at any time before dispatch you decide that you no longer wish to maintain the back order, then we will cancel the order immediately and offer a full refund or exchange.

5) How can I pay for my order?

The quickest was it to pay online using VISA, MASTERCARD, UK MAESTRO, VISA DEBIT/DELTA, SOLO or VISA ELECTRON. All Credit Card transactions processed through our website are secure. For more information credit card security, please read our Terms of Service.

Alternatively, if you wish to pay for an item by cheque, please make the cheque payable to 'Health Books UK Ltd' and sent to: Accounts, Health Books UK Ltd, Farthings, Copes Lane, Hook, Hants RG27 ORQ. All goods will be dispatched as soon as the cheque has cleared.

6) I am not a student, can I still buy goods at a discount?

Yes, you can! While our product line is aimed at nursing and midwifery students, once you have graduated you are more than welcome to use the website.

7) I want a book or product that isn't on the website. What can I do?

Please email us! We can usually source what you want and add it to the catalogue at a discount from the RRP.